Verification is independent of game skill and is required before any withdrawal on 10cric. The chapter walks through the five steps in order, names the document each step expects and lists the rejection causes we have observed most often. The format is a working checklist for adult readers in India.

The five-step checklist

Step 1 · PAN upload

The PAN card photo is the single most rejected document. The most common causes are a cropped corner, a glare from a phone flash and a blur from movement. Lay the card on a flat dark surface and use a window-side light source rather than a phone flash. The system reads the PAN number and the date of birth; both must be visible in the photo.

Step 2 · Aadhaar verification

Choose either the OTP method or the document upload method. The OTP method sends a one-time password to the Aadhaar-linked mobile number; the document method accepts a clear photo of the Aadhaar card or a PDF download from the UIDAI portal. Mixing the two methods resets the verification queue; pick one and complete it.

Step 3 · Address proof

The address proof is a recent utility bill, a bank statement or a rent agreement. The name on the document must match the name on the PAN. A utility bill older than three months is usually rejected; a bank statement older than two months is usually rejected.

Step 4 · Bank or UPI binding

Withdraw only to the same source used for the deposit. A withdrawal to a new UPI handle or a new bank account is rejected. The binding step captures the account number, the IFSC and the account-holder name; the name must match the PAN.

Step 5 · Live selfie match

The live selfie match captures a brief photo for the system to compare against the PAN photo. Good light is the difference between an accepted selfie and a rejected one. The system rejects low-contrast shots, shots with a face mask, shots with sunglasses and shots where the face is not centred.

Payment methods and timing

Method	Direction	Typical timing	Notes
UPI	Both	Instant to 5 minutes	Most common; bind UPI handle to the same name as PAN.
IMPS	Withdrawal	Under 30 minutes	Bank-to-bank; IFSC must match the deposit source.
NEFT	Withdrawal	2-4 hours	Bank-to-bank; slower than IMPS but supports larger amounts.
Wallet	Internal	Instant	Only for in-lobby use; cannot be withdrawn to an external account.

The five rejection causes we see most

1. Cropped PAN cornerThe PAN number or the date of birth is cut off at the edge of the photo.
2. Aadhaar method mixThe reader started with OTP and switched to document upload, which resets the queue.
3. Name mismatchThe PAN name and the bank account name differ; the binding step rejects.
4. Withdrawal to a new sourceThe withdrawal goes to a UPI handle or bank account that has not been used for a deposit.
5. Selfie in low lightThe system rejects the selfie because the face is too dark to compare with the PAN photo.

Where to send a verification question

Use email for documentation questions (a rejection reason, a document resubmission) and chat for time-sensitive questions (a stuck withdrawal, a lobby error). Keep a copy of the rejection notice; the support team can re-open the queue with the same case number rather than start a new one.

Safety habits beyond the lobby

Three habits hold beyond the lobby. First, do not share your account credentials with anyone, including support staff; the platform will never ask for your password. Second, log out of the lobby on shared devices. Third, set a withdrawal cooling-off window in the responsible-play controls; the window delays a withdrawal request by a chosen number of hours.

Withdrawal cooling-off

The 10cric lobby publishes a withdrawal cooling-off window inside the responsible-play controls. The window delays a withdrawal request by a chosen number of hours. Set the window before the first withdrawal; raising the window mid-session is not possible without a verified request.

Verification on shared devices

Two habits hold for shared devices. First, log out of the lobby on a shared phone or laptop. Second, do not enable the lobby to remember the device on a public machine. The lobby's "remember this device" option is a useful shortcut on a personal phone; it is a security risk on a shared device.

The verification email

The post-submission email includes the queue position and a link to the verification checklist. Keep the email; the support team can re-open the queue with the same case number rather than start a new one. The email is the only durable record of a successful submission.

What changes between verification cycles

Between verification cycles, three things can change. The PAN may expire; the address may change; the bank or UPI handle may rotate. Each change is small on its own; together they can delay the next cycle by days. Re-verification runs faster when the documents are already up to date.

A useful habit: at the start of each verification cycle, refresh the address proof and the bank proof even if nothing has changed. The lobby accepts documents that are recent and identical to the previous submission; refreshing them clears any small drift in name or address format.

Writing to support

When writing to support, include the case number from the post-submission email, the document name and the rejection reason from the lobby. Three short sentences are enough. The support team can re-open the queue with the same case number rather than start a new one. Keep a copy of the rejection notice; the case number is on it.

What the verification queue actually checks

The verification queue checks five things in order: PAN format, Aadhaar match, address match, bank or UPI match, selfie match. Each check runs a separate rule; a failure in one check does not reset the others. A reader who has been rejected on a single check can re-submit that document without affecting the other four.

The five checks are independent because each one closes a separate regulatory gate. PAN closes the tax gate; Aadhaar closes the identity gate; address closes the residency gate; bank or UPI closes the payment gate; selfie closes the biometric gate. The platform must close all five before allowing a withdrawal; the rule is published in the operator's policy pages rather than in this guide.

How to read a rejection reason

Rejection reasons are short, formal sentences. They name the document, the rule that failed and the line that needs to be corrected. "PAN cropped corner" means the photo cut off a corner of the card; resubmit with the full card visible. "Name mismatch" means the name on the document does not match the name on the PAN; check the spelling and resubmit. Reading the rejection reason carefully is the fastest path to a successful re-submission.

Frequently asked